Terms & Conditions
Welcome to Travora Heights. These Terms & Conditions govern your use of the Travora Heights website and the travel, safari, resort and related services arranged through us.
By using our website, submitting an enquiry or confirming a booking, you agree to these Terms & Conditions and any specific terms applicable to the service you book.
Last Updated: [Insert Date]1. About Travora Heights
Travora Heights is a curated travel and wildlife holiday brand specializing in experiences around Jim Corbett National Park and Dudhwa National Park.
Our services may include assistance with:
- Resort and hotel bookings
- Jungle safari bookings
- Dhikala stays
- Wildlife experiences
- Customized travel arrangements
- Family holidays
- Couple getaways
- Other travel-related services
2. Scope of Services
Our role may vary depending on the service requested. We may act as a travel coordinator, booking facilitator or intermediary between the customer and relevant service providers.
Certain services are directly controlled by third-party resorts, government authorities, forest departments, tourism authorities or other suppliers.
3. Website Information
We make reasonable efforts to keep website information accurate and updated. However:
- Prices may change
- Availability may change
- Resort information may change
- Safari rules may change
- Government fees may change
- Seasonal conditions may affect services
- Images may represent general property/experience information
Final booking details are subject to the confirmation provided for the specific booking.
4. Enquiry vs Confirmed Booking
Submitting an enquiry or availability request does not constitute a confirmed booking. A booking is confirmed only after:
- 1Required availability has been confirmed
- 2Applicable payment has been received
- 3Required customer details have been provided
- 4Booking confirmation has been issued
5. Resort & Hotel Bookings
Resort bookings are subject to the terms of the selected property. These may include:
- Room availability
- Room category
- Check-in/check-out rules
- Meal plans
- Extra-person charges
- Child policies
- Additional services
- Seasonal pricing
- Special-date supplements
- Property-specific cancellation terms
Different properties may have different policies. The terms applicable to your selected property will apply to your booking.
6. Safari Bookings
Safari bookings may be subject to:
- Forest department regulations
- Tiger reserve regulations
- Government tourism rules
- Permit availability
- Visitor identification requirements
- Safari zone availability
- Vehicle availability
- Date and time restrictions
- Name and ID requirements
- Authority-level operational decisions
Travora Heights cannot guarantee availability of a particular safari zone, vehicle, date or timing until the booking has been confirmed.
7. Dhikala & Forest Accommodation
Dhikala and other forest accommodation/stay arrangements may be subject to separate rules established by the relevant forest or tourism authority.
Availability, entry conditions, accommodation categories, safari arrangements and cancellation conditions may differ from private resort bookings.
8. Wildlife Sightings Disclaimer
Wildlife sightings are naturally unpredictable. Travora Heights does not guarantee sightings of tigers, leopards, elephants, rhinoceros or any other wildlife.
Wildlife sightings depend on natural animal movement, habitat, weather, season, safari route and other environmental factors beyond our control.
9. Government & Forest Authority Rules
Safari operations are subject to the rules and decisions of the relevant forest, tiger reserve, tourism and government authorities. Authorities may change:
- Safari timings
- Safari zones
- Permit rules
- Vehicle restrictions
- Entry requirements
- Fees
- Operating periods
- Closure arrangements
Travora Heights cannot override government or forest authority decisions.
10. Third-Party Services
Travel services may involve third-party providers such as:
- Resorts
- Hotels
- Safari operators
- Forest/tourism authorities
- Transport providers
- Activity providers
- Payment providers
Third-party terms may apply to those services.
11. Pricing
Prices may vary due to:
- Resort rates
- Seasonal pricing
- Safari fees
- Government charges
- Taxes
- Room category
- Availability
- Special-date supplements
- Supplier pricing
The applicable price will be communicated before confirmation.
12. Payments
Payment requirements depend on the booking or service.
The customer will be informed of the applicable payment amount and payment instructions before confirmation.
A booking is not considered confirmed merely because an enquiry has been submitted.
13. Customer Responsibilities
Customers are responsible for:
- Providing accurate information
- Providing correct guest details
- Providing valid identification where required
- Making payments within applicable timelines
- Reviewing booking confirmations
- Following resort rules
- Following forest and safari regulations
- Following guide/driver instructions
- Acting responsibly during wildlife experiences
14. Cancellation
Cancellation of services is governed by the applicable Travora Heights Cancellation Policy and, where applicable, the terms of the relevant resort, safari authority or third-party service provider.
Please review the Cancellation Policy before confirming a booking.
15. Force Majeure
Travora Heights shall not be responsible for failure or delay caused by circumstances beyond reasonable control, which may include:
- Severe weather
- Natural disasters
- Forest closure
- Government restrictions
- Government orders
- Road closures
- Strikes
- Civil disturbances
- Operational restrictions
- Wildlife/forest-related restrictions
- Other unforeseen circumstances
The applicable supplier or authority terms will determine the available remedy, refund or alternative arrangement where applicable.
16. Liability
Travora Heights acts within the scope of the services and arrangements communicated to the customer. Where a service is provided by an independent third-party supplier, the supplier's applicable terms and responsibilities may apply.
Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted under applicable law.
17. Intellectual Property
Unless otherwise stated, the website's:
- Logo
- Brand elements
- Text
- Graphics
- Images
- Design
- Layout
- Original content
are owned by or licensed to Travora Heights. They may not be copied, reproduced, modified or commercially used without appropriate authorization.
18. Prohibited Use
Users must not:
- Misuse the website
- Attempt unauthorized access
- Introduce malicious software
- Copy website content without permission
- Use the website for fraudulent purposes
- Submit false booking information
- Interfere with website functionality
19. Privacy
Your use of personal information is governed by our Privacy Policy. Please review the Privacy Policy before submitting personal or booking information.
20. Changes to These Terms
Travora Heights may update these Terms & Conditions when necessary. The latest version will be published on this page.
21. Contact Information
travoraheights@gmail.com
+91 87565 96599
LGF-105, D MALL, KRISHNA APRA, Plot No. 1, Niti Khand 3, Shakti Khand 2, Indirapuram, Ghaziabad, Uttar Pradesh 201014
22. Governing Law & Jurisdiction
These Terms & Conditions shall be interpreted in accordance with applicable laws of India.
