Privacy Policy

Depending on how you use our website and services, we may collect:

• Full name
• Mobile number
• Email address
• Contact details
• Number of travellers

• Preferred destination
• Travel dates
• Number of adults and children
• Accommodation preferences
• Safari requirements
• Enquiry details
• Special travel requirements

Where applicable, we may collect information necessary to arrange:

• Resort or hotel bookings
• Safari bookings
• Dhikala stays
• Wildlife experiences
• Customized travel arrangements

Where payments are made through an applicable payment provider, transaction-related information may be processed by the relevant payment service provider. Travora Heights does not claim to store complete card, CVV, UPI PIN or banking credentials unless our actual payment system specifically requires and lawfully permits such storage.

When you use our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Referring pages
• Cookies and similar technologies

Travora Heights may need to share relevant customer information with service providers when necessary to fulfil a requested booking or travel arrangement. Depending on the service booked, these may include:

• Resorts and hotels
• Safari booking authorities or platforms
• Forest/tourism authorities
• Transport providers
• Activity or experience providers
• Payment service providers
• Technology or communication service providers

We aim to share only the information reasonably required to provide the requested service. Third-party providers may have their own privacy policies and terms.

If you make a payment through a third-party payment gateway, your payment may be processed directly by that payment provider. The payment provider may collect and process payment information according to its own privacy policy and terms.

Travora Heights will handle payment-related information only as necessary for the relevant booking, transaction, reconciliation, customer support and legal requirements.

We may retain personal information for as long as reasonably necessary for:

• Booking and travel coordination
• Customer support
• Accounting and financial records
• Legal and regulatory obligations
• Dispute resolution
• Fraud prevention
• Legitimate business purposes

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

Our website and services are intended primarily for adults making travel and booking arrangements.

Where information relating to a child is required for a booking, such information should be provided by a parent, guardian or authorized adult and only where necessary for the relevant travel or booking requirement.

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or business practices. The updated version will be published on this page with the revised “Last Updated” date.